Terms, Billing, Refund & Cancellation Policy
Last updated: December 12, 2025
Business Name: Ignite Media Group, LLC
Public-Facing Name: Ignite Media
Contact: [email protected]
This Terms, Billing, Refund & Cancellation Policy explains how Ignite Media Group, LLC, doing business publicly as Ignite Media, handles payments, deposits, recurring billing, cancellations, refunds, project delivery, hosting, domains, and related digital services.
By purchasing, ordering, subscribing to, or continuing to use services from Ignite Media, the client agrees to the terms outlined in this policy unless a separate written agreement signed by both parties states otherwise.
1. Services Covered
This policy applies to services provided by Ignite Media, including but not limited to:
- Website design and development
- Website setup and launch services
- Website management and maintenance
- Managed hosting
- Domain registration, renewal, and transfer services
- SEO services
- Marketing services
- Email setup and related digital services
- Booking systems, automations, integrations, and software setup
- Consulting, strategy, and other digital services
Some services are one-time project-based services, while others are recurring monthly or annual services. The refund and cancellation terms may vary depending on the type of service.
2. Payments and Invoices
Invoices are due according to the terms listed on the invoice, order form, proposal, checkout page, or service agreement.
Work may not begin, services may not be provisioned, and access may not be granted until required payments, deposits, or setup fees have been received.
Ignite Media may pause work, withhold delivery, suspend services, or delay launch if invoices are unpaid or payment issues remain unresolved.
3. Recurring Billing Authorization
By purchasing a recurring service, the client authorizes Ignite Media to charge the payment method on file automatically according to the selected billing cycle until the service is cancelled according to this policy.
Recurring services may include, but are not limited to, hosting, website care, website management, SEO, marketing, email services, software-related services, support plans, and other subscription-based services.
Recurring charges may be billed monthly, annually, or according to another billing cycle selected by the client or stated in the service agreement.
The client is responsible for keeping payment information current. Failure to maintain a valid payment method may result in service interruption, suspension, or termination.
4. Project Deposits
For custom project-based work, Ignite Media may require a deposit before work begins. Project deposits typically range from 30% to 50%, depending on the scope, timeline, and structure of the project.
Project deposits are non-refundable once paid, as they reserve time, resources, planning, scheduling, and production capacity for the client’s project.
If a separate written agreement provides different deposit terms, the written agreement will control for that specific project.
5. Setup Fees
Setup fees are non-refundable once paid.
Setup fees may apply to website setup, hosting setup, software setup, booking systems, email setup, automations, integrations, onboarding, configuration, or other digital services.
Setup fees cover time, planning, configuration, licensing setup, administrative work, and technical implementation.
6. Website Projects, Ownership, and Delivery
For website design, development, and setup projects, the client owns the final completed website content and design created specifically for the client after the project has been paid in full.
Final delivery, launch, migration, export, or transfer of completed work may be withheld until all outstanding balances are paid.
During an active project, Ignite Media retains control of the working project environment, development setup, tools, systems, workflows, templates, licenses, and related technical stack used to build the site.
Ignite Media may use third-party plugins, themes, software, tools, frameworks, or licenses as part of its development process. Unless otherwise stated in writing, third-party licenses, premium plugins, proprietary tools, internal systems, templates, processes, and agency-owned accounts remain the property of Ignite Media or the applicable third-party provider.
If a client chooses to move a website away from Ignite Media hosting, Ignite Media can provide an export or transfer of the completed website after the account is paid in full. However, premium plugin licenses, software licenses, agency tools, or other third-party services provided through Ignite Media may not continue after migration unless the client purchases and maintains their own licenses.
The client understands that some website features may require active licenses, subscriptions, hosting environments, or third-party services to continue functioning properly after transfer.
7. Client Responsibilities and Project Delays
Project timelines depend on timely client feedback, approvals, content, images, access credentials, account access, and other required materials.
Delays caused by the client may extend project timelines and do not qualify the client for a refund.
If a client becomes unresponsive, fails to provide required materials, delays approvals, or otherwise prevents the project from moving forward, Ignite Media may pause the project until the required information or approval is received.
Payments, deposits, setup fees, and completed work remain non-refundable even if the project timeline is extended due to client delays.
8. Hosting, Domains, Email, and Third-Party Services
Hosting services begin once the hosting account, server space, website environment, or related service is provisioned.
Hosting fees are non-refundable once the billing period has started. Cancellation stops future billing but does not refund the current billing period.
Domain registrations, renewals, transfers, DNS services, and related domain services are non-refundable once submitted, processed, registered, renewed, or transferred.
Email services, software services, third-party tools, integrations, and other digital services may also be non-refundable once provisioned, configured, activated, or billed by a third-party provider.
Ignite Media is not responsible for refund policies, outages, delays, pricing changes, or service limitations imposed by third-party providers.
9. Recurring Service Cancellations
Clients may cancel recurring services before the next billing cycle to avoid future charges.
Cancellation requests must be submitted at least three (3) days before the next billing date.
Cancellation requests may be submitted through the client portal if available or by emailing [email protected].
Cancelling a recurring service stops future billing for that service but does not automatically refund payments already processed for the current or previous billing periods.
Immediate cancellation or termination of hosting, email, website management, software, or related services may result in loss of access, data, files, email, backups, or other service-related materials. The client is responsible for requesting any needed exports, backups, or transfers before cancellation or termination.
10. Annual Plans
Annual plans are billed upfront for a discounted or prepaid service period.
Annual payments are non-refundable once the annual service period has started.
Clients who choose annual billing understand they are committing to the selected annual service period. Cancellation of an annual plan stops future renewal but does not provide a prorated refund for the remaining portion of the current annual term.
11. Failed Payments, Late Payments, Suspension, and Termination
If payment fails or an invoice becomes overdue, Ignite Media may notify the client and attempt to collect payment using the payment method on file.
Services may be suspended after three (3) days of non-payment.
Services may be terminated after fourteen (14) to thirty (30) days of non-payment, depending on the service type, account history, and circumstances.
Suspension or termination may affect website access, hosting, email, domain-related services, software services, integrations, support, backups, or other related services.
Ignite Media is not responsible for business losses, downtime, missed leads, lost data, email interruption, search ranking changes, or other damages caused by non-payment, failed payment, suspension, termination, expired domains, or cancelled services.
Reactivation after suspension or termination may require payment of outstanding balances, renewal fees, reactivation fees, restoration fees, or other applicable charges.
12. Refund Policy
Refund eligibility depends on the type of service purchased.
In general, the following are non-refundable:
- Project deposits once paid
- Setup fees once paid
- Completed work
- Work already started or performed
- Strategy, consulting, planning, design, development, or technical time already used
- Hosting fees after the billing period has started
- Domain registrations, renewals, transfers, and related domain services once submitted or processed
- Annual plan payments after the annual service period has started
- Monthly recurring service fees after the billing period has started
- Third-party software, licensing, subscription, or service costs once provisioned, activated, or billed
Refunds, if granted, are at the discretion of Ignite Media unless otherwise required by a separate written agreement or applicable law.
Approved refunds may exclude processing fees, administrative costs, third-party costs, time already spent, completed work, and any non-recoverable expenses.
13. Chargebacks and Payment Disputes
Clients agree to contact Ignite Media first to resolve any billing concern, cancellation issue, refund question, or service dispute before initiating a chargeback or payment dispute.
Filing a chargeback without first attempting to resolve the matter directly may result in suspension or termination of services, collection of outstanding balances, loss of access to services, and refusal of future service.
Chargebacks do not cancel active services. Clients must submit a cancellation request according to this policy to stop future billing.
If a chargeback is filed for a valid charge, Ignite Media may provide documentation to the payment processor, including invoices, agreements, order records, service logs, communication history, project records, hosting records, and proof of service delivery.
14. Changes to Services, Pricing, or Billing
Ignite Media may update service pricing, billing terms, packages, features, or renewal rates from time to time.
When possible, Ignite Media will provide reasonable notice before material changes to recurring service pricing.
Continued use of services after a pricing or billing update means the client accepts the updated terms unless the client cancels before the next billing cycle.
15. Cancellation and Support Contact
Billing, refund, cancellation, and support requests should be sent to:
Clients are responsible for keeping their contact information current so they can receive invoices, renewal notices, service notices, support updates, and other account communications.
16. Policy Updates
Ignite Media may update this policy from time to time. The latest version will apply to new purchases, renewals, and continued use of services after the policy has been updated.
If a separate written agreement signed by both the client and Ignite Media conflicts with this policy, the separate written agreement will control for that specific service or project.